Stay safe
Best rooms are safe rooms.
Unfortunately, we can't be there at every stage of your communication with agents and landlords — but we can share tips that will help you protect yourself from unpleasant situations.
General safety tips
Check feedback
This helps to ensure the agent or landlord is reliable. People who've dealt with a particular agent leave reviews to keep others informed of how things went. Take a minute to check an agent's feedback before making a deal — and remember to leave your own after a viewing, so future renters can benefit too.
Avoid sending prepayments
Meet with agents or landlords face to face and view the property in person before you make any payment. Check that the room lives up to what was advertised before handing over money.
Ensure the property matches what you inspected
Only pay once you've confirmed the exact room or property you're renting — its condition, its facilities, and its location. Don't let anyone swap it for a different unit after you've paid.
Never give out financial information that can be misused
Be careful and avoid scams such as fake payment services, unusual fee requests, or requests to use unfamiliar money transfer services. Never share your PIN codes or passwords with anyone.
Use common sense
Please avoid anything that appears too good to be true — for example, unrealistically low rent or promises of a guaranteed booking without ever viewing the property.
Special safety tips
If you're looking for a property
- Avoid paying inspection fees.
- If possible, go for a viewing with friends.
- Check everything carefully to ensure it's what you need.
- Don't pay in advance if it's impossible to move in immediately.
Take time to conduct a thorough background check on the property before making payment
Revisit the location, talk to the security personnel and neighbours. Confirm the property's availability, clarify if it's for sale or rent, and get the owner's or property manager's contact details. These simple actions will help you ensure that the deal is reliable.
Still unsure about something?
Our support team is happy to help before you commit to anything.